The state and condition of all custom orders are inspected and recorded before being shipped to a customer.

The jewelry is shipped using high quality standard packaging and shipping methods.

Because of the nature of the busines, all jewelry is final.

The logistics are logged from time of departure to the final destination. All deliveries require a signature.

On the unlikely event that the jewelry should suffer damages during shipping, KLCD should be contacted right away so the issue can be resolved as quickly and efficiently as possible.

Taking pictures with a timeline and documenting evidence is always helpful.

KLCD will cover repairs,replacements and shipping costs.